Help Center

 

Orders
How do I know how much wallpaper I need?  
Online, the number of square inches is automatically calculated based on the width and height of the wall. It is important that the measurements are correct. Therefore, always measure in different places.   The width: at the top from left to right and at the bottom from left to right.   The height: upper left to the bottom, upper middle to the bottom and upper right to ...
Up to what size can I order wallpaper
We can print from 1 part up to 124 inches (including the 2-inch margin, the filled-in size is then 120 inches maximum) and a length of 5709 inches. This print is then divided into equal lanes. For example, if the wall is 500x500 cm, we divide the wall into two printable parts that fit together.
Is there a minimum size I need to order?
The minimum size is 20x20 inches. For example, to be used as a sample/example. Smaller sizes for samples can be requested by mail.
I've placed an order but unfortunately I haven't ordered enough (in terms of height/width). Can I order a larger size?
If you have ordered a photo, it is unfortunately not possible to order a few extra inches if the wallpaper has already been printed. To be sure, please call us as soon as possible on +31 (0) 85 130 82 85 so that we can still cancel the print order. If this is not possible, we will look for a suitable solution.
Can I cancel my order?
Online cancellation is possible within one hour after ordering. This can be done on your personal page that is generated after ordering. Therefore please check your order carefully. You have the right to withdraw from the agreement within a period of 14 days without giving reasons. The withdrawal period will expire 14 days from the day on which you or a third party designated by you and other...
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Other
Do you have a place where I can find high-resolution photos?
The photos and images on our website are suitable for printing onto wallpaper. If you can't find a picture that you like, you can take a look at stock.adobe.com. Most photos on this website are of good quality. The resolution should be at least 3000 pixels. If you have found a nice picture, please mail us the file number and we will purchase the license for this picture and print it for you on wallpaper...
I've seen a wallpaper, but I want it in a different color, is this possible?
Yes, this is possible, but only for patterned photo wallpapers. We can change the colour of these wallpapers to suit your requirements. If you want this, please send us an e-mail: [email protected]
Are there possibilities to print wallpaper from a negative?
We always need to receive the photos digitally. You can use a negative for wallpaper, but you must first transfer it to a digital file.
Can I see the photo wallpaper before I buy it?
We only print the photo wallpaper after an order has been placed and paid for. All the wallpaper we produce is customer-specific and custom made. There is a possibility to order a sample of our material. If you would like to receive a sample, please send us an email: [email protected]
Wallpaper with a sloping roof, is that possible?
We cannot cut and supply wallpaper at an angle. For angled walls, you have to order the complete size (width/height) and cut away the rest of the wallpaper yourself.
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Payment
I have chosen to pay with Klarna, but I can see that the order will be printed after the payment is complete. Is this correct?
You will receive an automatic confirmation in which this is indeed visible. However, in the following sentence it is stated that your order will be processed by Klarna. You will receive the invoice with a payment link once the wallpaper is shipped.
I have placed an order but didn't pay, how can I still make the payment?
Your unpaid order will be cancelled. You can enter and pay for your order again.
Can I also order the wallpaper on account?
Companies have the option to pay on account. For this, a valid Chamber of Commerce and VAT number must be filled in during ordering. We will check this information and the order will go through. If the information is not correct, you will be contacted by email.Please note that this may affect the delivery time of the wallpaper.
What payment methods do you have?
You can choose from several payment methods with us:    Klarna - Pay within 14 days Klarna offers customers a flexible retrospective payment service. Online consumers first receive the product and complete the payments within 14 days.    iDEAL   Payments are facilitated from the consumer's personal bank account and paid directly.    Paypal PayPal ...
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Material
Are the colors on my computer the actual colors of the wallpaper?
The colors may vary. This is because computers show colors in RGB and our printers print colors in CMYK. If you want to be sure of the color, we advise you to request a sample. For a sample you can send an e-mail to us: [email protected] Of course, we try to approximate the colors as much as possible during printing. We do this using advanced software with color calibration.
Do you have paper wallpaper instead of non-woven wallpaper?
No, we print only on non-woven wallpaper. Non-woven wallpaper has many advantages over traditional paper wallpaper. The biggest advantage is that it is easy to apply to a wall. Tearing of the wallpaper is virtually impossible with fleece wallpaper. The material is of top quality and PVC-free.
Do you also supply glossy (shiny) wallpaper?
Our wallpaper is matt in color. We do not supply shiny wallpaper. The advantage of matt wallpaper is that it does not reflect, so that the print remains clearly visible.
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Photographers and Designers
Can anyone sell their photos on your website?
Not all photos can be sold on our site. Before the photos are placed, we look carefully at the photos and their quality. Of course, these photos must be unique and a good addition to our collection.
I would like to sell my pictures on your website, is this possible?
We like to expand our collection with unique photos / illustrations by photographers and designers. For more information, please contact us: [email protected]
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Production
Do you print and produce all the wallpaper yourself?
We print and process (cut) all the photo wallpaper ourselves. We produce on high quality machines. Here you can find more information about the production. https://www.wallart.com/in-house-production
On what kind of printers is the photo wallpaper printed?
We print the photo wallpaper on HP Latex printers. These printers are provided with all environment-friendly certificates. The inks are water-based and avoid harmful fumes and environmentally unfriendly concentrations in the air.
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Environment
Is the wallpaper environmentally friendly?
Yes, we only print on PVC-free non-woven wallpaper. This non-woven wallpaper does not contain any ingredients that are harmful to the environment. Our non-woven wallpaper is FSC-certified. The fleece wallpaper complies with the European standard (B1) for fire safety and the new standard for VOC emissions. Furthermore, we print with water-based ink, which is odourless and not harmful to health. Our...
What kind of ink is used and is it environmentally friendly?
We print the photo wallpaper on HP Latex printers and the inks we use are water-based. The printers have all the necessary certificates to protect the environment. Because the inks are water-based, they avoid harmful fumes and environmentally harmful concentrations in the air. The HP Latex inks are subject to UL ECOLOGO® certification. The UL 2801 demonstrates that an ink meets a set of criteria...
Is the wallpaper also suitable for schools or care institutions?
The GREENGUARD certification is a standard designed to classify low-emission materials. Our inks are suitable for environments where people, especially children and sensitive adults, spend long periods of time in homes, care facilities, schools and child care facilities.
What does FSC stand for?
FSC certification (Forest Stewardship Council) means that our fleece wallpapers are produced in a sustainable way and comply with sustainable forestry management.
What does VOC stand for?
VOC (volatile organic compounds) is the collective name for substances present in our environment that evaporate easily. These substances have always been there, but recently there has been a standard for them within the framework of environmentally friendly building.
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Discounts
Does an outlet wallpaper come with an extra 5cm margin?
If extra margin is added to the wallpaper, this is visible in the product information at the bottom of the picture. If this is not the case, we cannot deliver it with an extra margin. Our outlet wallpaper is already printed. For this reason we can not deliver an extra margin.
Do you sell wallpaper at a discount?
When we have a discount we will send you a newsletter so you can see what discounts we have at that time.
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Complaints procedure
I have a complaint. How can I file this complaint?
If you have a complaint about your order about our services or about our website, you can send us an e-mail. Always include the order number, the date on which you placed the order, your name, and address, and your telephone number. We will work with you to find a solution. Of course, you can also contact us by phone at +31 (0) 85 130 82 85.If you want to cancel your order after receipt, you can...
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Warranty
Is there a guarantee on my product(s)?
For all items you buy from us, the legal warranty applies. The legal guarantee means that a product is or must be what the consumer can reasonably expect from it. This applies to both the wallpaper and accessories.All the wallpaper is made to measure, both the photo wallpaper with own photo and the standard images. It is not possible to return wallpaper with your own photo. We cannot sell this...
When does my warranty expire?
After you have received a product, you have 14 days to return a product. You must handle the wallpaper with care and return it in its original packaging if this is reasonably possible. If you have put glue on the wallpaper or if you have cut the wallpaper, your guarantee on the wallpaper will become invalid and we will not be able to take it back. We can no longer sell the wallpaper. So always check...
The wallpaper I received is damaged or it's not okay.
We strive for excellent quality. Our wallpapers are printed on high-quality, sturdy PVC-free non-woven wallpaper. We print with non-scented water-based inks. Should there be any problems with the wallpaper, we will provide a suitable solution. Customer satisfaction is our number one priority. It is possible that something happened to your product during the production process or during transport...
I received my wallpaper but unfortunately this doesn't look like the picture. What can I do with this?
We're sorry to hear you're not satisfied with the wallpaper. Please send an e-mail with a picture to [email protected] We would be happy to help you and find a suitable solution.
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Preparations
Can there be wallpaper over a coarsely plastered wall?
We recommend that you only wallpaper on smooth surfaces. This is because coarse walls will be visible through the wallpaper and the adhesive will not adhere as well. There is also a chance that air can get underneath the wallpaper so that the seams will become more visible.
How do I measure my wall?
Online, the number of square meters (m2) is automatically calculated based on the width and height of the wall. It is important that the measurements are correct. Therefore, always measure in different places. Width The width: at the top from left to right and at the bottom from left to right. Height The height: upper left to the bottom, upper middle to the bottom and upper right...
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Companies
As a company, can I order VAT-free from you?
This is possible if your company is located outside the Netherlands and there is a valid VAT number.
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Apply
Can your wallpaper also be applied to glass?
No, our wallpaper doesn't stick to glass. This has to do with the hard surface of glass.
What is the best way to remove a large bubble?
Avoid air bubbles by applying the wallpaper properly. The advantage of non-woven wallpaper is that if it does not sit well, you can easily pull it back (it does not tear easily) and you can re-apply it. Rub the air bubbles towards the edges with a wallpapering spatula. If there are small air bubbles because there is no glue behind, use the glue syringe. You can remove an air bubble by pricking or...
How many packs of wallpaper glue do I need for my wall?
One package of non-woven wallpaper glue from our website is enough for 20-22 m2.
Does the wallpaper damage when you sting away air bubbles?
You can remove an air bubble by pricking or poking a small hole in the wallpaper with a needle or the tip of a Stanley knife. Then press the air out of the bubble. With a glue syringe you can, if necessary, inject a little glue into the bubble. The glue syringe causes minimum damage to the wallpaper. For wallpaper surfaces with a uniform colour, a hole may be more noticeable than for example with...
Can the wallpaper also be applied on wood/mdf?
This is possible, but you must make the surface clean and free of grease. We also recommend priming the surface before wallpapering. Use a primer and let it dry overnight, the wallpaper will then adhere better. Keep in mind that with a thin board there is a chance that the glue will warp it.
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Shipping
Can I choose a delivery date?
When ordering, you can choose your own delivery date. If you want the wallpaper to be delivered quickly, please choose the option as soon as possible.
Is my wallpaper supplied with glue?
No, our wallpaper is not supplied with glue as standard. Wallpaper glue can be ordered on our website, you can see our wallpaper glue here: https://www.wallart.com/perfax-wallpaper-glue.
Is your wallpaper delivered on a roll?
Our wallpaper is printed and cut to size. We then roll up the wallpaper and pack it in foam foil. After this, we pack the photo wallpaper in a sturdy box.
When will my order be shipped?
We will proceed with production after your payment has been received. On business days we produce within 24 hours. Orders will be shipped within 2-5 working days (depending on the location) Once your order is ready for shipment you will receive a tracking number from UPS by email. Through this tracking number, you can track the delivery of your package.
When will my photo wallpaper be delivered?
After you have placed an order and we have received the payment, we immediately proceed to produce the wallpaper. You will automatically receive a confirmation after we have received the payment. Please note: we will proceed with the production after the payment has been received. If you have paid with Klarna, we will immediately proceed to produce and ship.After production, we will deliver as soon...
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Options
Is the wallpaper always custom-made?
Yes, the wallpaper is always printed to size and cut into strips for easy application. Enter the height and width of the wall during the ordering process and drag the green selection box to the part you want to print.
Do you also print wallpaper in one piece?
We print the wallpaper in one piece and then we cut the photo wallpaper into equal lanes. Wallpaper in one piece is difficult to ship and hard to apply. Therefore we don't have this option available on our website.
I found a nice wallpaper, but I only want a certain part of it, is this possible?
Yes, you can. First, enter your size. Then drag the selected area to the place you want it printed. The wallpaper will be printed as you have indicated.
What is the maximum size you can print on?
We can basically deliver any size. From 5 meters there is a chance that the quality of the picture may be reduced but this will, of course, be checked for you before we start printing. Do you have a broad wall you want to wallpaper? Take a look at our panorama collection.
I want the same wallpaper on two (or more) walls, how do I indicate this?
If you order the photo per wall separately, you will get different sizes of the image. This is usually not the intention. Please send an e-mail to [email protected] so that we can create a suitable layout for you.
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Quality
What are the advantages of non-woven wallpaper?
The main advantage of non-woven wallpaper is that it is easy to apply to a wall. You don't need much experience to do this and with our manual and tips it can hardly go wrong. Instead of smearing the wallpaper with wallpaper glue, you have to smear the wall. So you don't need a wallpapering table and floors stay cleaner than with paper wallpaper. With fleece wallpaper, tearing of the wallpaper...
Is the wallpaper washable?
You can wipe the wallpaper with a slightly damp cloth if necessary. Do you want to use the wallpaper in a kitchen or bathroom? Then we advise you to finish the wallpaper with a coating (wall finish). With this coating, the wallpaper is water-repellent. See our Wall Finish here: https://www.wallart.com/uk/wall-coating-for-your-photo-wallpaper.html.  
How many grams is your wallpaper?
Our non-woven wallpaper has a weight of 180 grams per m2. Our wallpaper is strong and easy to apply.
What makes your wallpaper fire retardant?
Our non-woven wallpaper complies with the European standard (B1) for fire safety and the new standard for VOC emissions. VOC is the collective name for substances present in our environment that evaporate easily. Our wallpaper is coated with a fire delaying coating.
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Accessories
What accessories are included?
Our packaging contains the following:   Roll(s) of photo wallpaper, numbered at the bottom or at the back (depending on the margin) Photo wallpaper application guide  In order to offer an affordable price for photo wallpaper, we do not supply accessories as standard. These can be ordered on our website at wallpaper accessories.
Do you also have products to remove the old wallpaper?
To remove old wallpaper from the walls, we have various accessories. We have wallpaper softener, power wallpaper remover and a wallpaper scraper in our range to remove your current wallpaper. Softener is ideal for removing old wallpaper. Softener dissolves the glue of old wallpaper, making it easier to remove. Power wallpaper remover is a gel for removing all types of wallpaper. After using these...
What is the difference between Power wallpaper remover and wallpaper remover?
Softener is ideal for removing old wallpaper. Power wallpaper remover is a gel for removing all types of wallpaper. After using these products, clean the wall well before applying new wallpaper.
What do you use primer for?
The primer ensures that the photo wallpaper adheres well to the wall. By smearing your wall with primer, the wallpaper glue is not sucked into the wall immediately. Especially in new houses, the walls absorb a lot of moisture. With a primer you prevent the wallpaper from coming loose quickly. You have to grease the wall first and let it soak in overnight, before you put the wallpaper glue on the...
What's a pressure roller?
With a pressure roller, you distribute the pressure optimally so that the application of wallpaper is smooth. We sell a professional pressure roller of 14 cm wide.
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Custom photo
I'm trying to upload my own photo, but it's too big. What can I do?
You can send the picture by WeTransfer (https://wetransfer.com) to [email protected] We will then check the quality for you and if it is good, we can manually create an order for you.
My complete photo doesn't fit the size, how do I make sure that this is possible?
At the moment you enter the dimensions of your wall on Wallart.com, you will see a frame. This frame is the part of the image to be printed and you can move it. What is outside the frame cannot be printed. We don't like to get a photo out of proportion, the frame can be moved. If you want the complete photo, you can only do this with white space next to or above...
I get an error message when uploading my photo, what can I do about it?
It may be that the file format or file type is not suitable for our website. You can always email your picture. We will then check the quality. If the quality is good enough, we will manually create an account for you where you can view the photo. You can then select which part you want to see printed.
I ordered a wallpaper with my own photo only the quality was not good, can I change this with a photo from the website?
Upload a photo as large as possible. Photos taken with a mobile phone are usually not sharp enough. A sharp print should preferably contain 1 pixel per millimeter. A wall of 2.5 meters high and 4 meters wide should be at least 2500 by 4000 pixels. The higher the resolution, the sharper the print!
Can I also submit a tiff file?
This is certainly possible but you can only upload .jpg files on our website. Other file formats can be mailed to [email protected]
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General
What is the process of wallpaper printing?
When we receive an order, it will be forwarded to the printer. We check that everything is in order and the software automatically calculates manageable lanes that need to be evenly distributed over the wall.
Where can I find the Terms and Conditions?
Our general terms and conditions can be found here: https://www.wallart.com/general-terms-and-conditions.
Where can I find the Privacy Policy?
Our Privacy Policy can be found here: https://www.wallart.com/privacy-policy.
Where can I subscribe to the Wallart.com newsletter?
At the bottom of the website, you can subscribe to the newsletter by filling in your e-mail address. You can also subscribe to the newsletter during the ordering process.
Where can I unsubscribe from the Wallart.com newsletter?
You can unsubscribe from the Wallart.com newsletter via the link at the bottom of the newsletter or via your account. If this doesn't work, we can change this for you in your account.
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Reviews
How can I write a review?
This is arranged by Trustedshops. 5 days after your order, you will receive an e-mail with a link. If you click on this link, you will be directed to our review page where you can share your own experiences.
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