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General

I have a complaint. How can I file this complaint?

If you have a complaint about your order about our services or about our website, you can send us an e-mail. Always include the order number, the date on which you placed the order, your name, and address, and your telephone number. We will work with you to find a solution. Of course, you can also contact us by phone at +31 (0) 85 130 82 85.If you want to cancel your order after receipt, you can...

I'm getting a message that my wallpaper will not be printed. Why is this?

It may be that your wallpaper shows images that we do not print. For example, we do not produce wallpaper with racist, discriminatory, offensive or pornographic images.

Where can I unsubscribe from the Wallart.com newsletter?

You can unsubscribe from the Wallart.com newsletter via the link at the bottom of the newsletter or via your account. If this doesn't work, we can change this for you in your account.

Where can I subscribe to the Wallart.com newsletter?

At the bottom of the website, you can subscribe to the newsletter by filling in your e-mail address. You can also subscribe to the newsletter during the ordering process.

Where can I find the Privacy Policy?

Our Privacy Policy can be found here: https://www.wallart.com/privacy-policy.

Where can I find the Terms and Conditions?

Our general terms and conditions can be found here: https://www.wallart.com/general-terms-and-conditions.

How can I write a review?

This is arranged by Trustedshops. 5 days after your order, you will receive an e-mail with a link. If you click on this link, you will be directed to our review page where you can share your own experiences.

What is Adobe Stock?

  Adobe Stock is a service that gives designers and businesses access to millions of high-quality, royalty-free photos, videos, illustrations and vector graphics. These files are available for download under a licence. Many of the photos on our website were purchased by us from Adobe Stock.

Does an outlet wallpaper come with an extra 5cm margin?

If extra margin is added to the wallpaper, this is visible in the product information at the bottom of the picture. If this is not the case, we cannot deliver it with an extra margin. Our outlet wallpaper is already printed. For this reason we can not deliver an extra margin.

What is the process of wallpaper printing?

When we receive an order, it will be forwarded to the printer. We check that everything is in order and the software automatically calculates manageable lanes that need to be evenly distributed over the wall. The order will be placed in a row with other orders and they will be printed on rolls of 150 meters long. The roll is then placed in the cutting machine. This machine cuts the wallpaper very...

Can I have the wallpaper in the outlet made to measure?

The sizes of the wallpaper in the outlet are one size. Unfortunately, we can't make these to measure. You can find the dimensions of the wallpaper on the page of the wallpaper of your choice.

Wallpaper with a sloping roof, is that possible?

We cannot cut and supply wallpaper at an angle. For angled walls, you have to order the complete size (width/height) and cut away the rest of the wallpaper yourself.

Can I see the photo wallpaper before I buy it?

We only print the photo wallpaper after an order has been placed and paid for. All the wallpaper we produce is customer-specific and custom made. There is a possibility to order a sample of our material. If you would like to receive a sample, please send us an email: [email protected]

Are there possibilities to print wallpaper from a negative?

We always need to receive the photos digitally. You can use a negative for wallpaper, but you must first transfer it to a digital file.

I've seen a wallpaper, but I want it in a different color, is this possible?

Yes, this is possible, but only for patterned photo wallpapers. We can change the colour of these wallpapers to suit your requirements. If you want this, please send us an e-mail: [email protected]

Do you have a place where I can find high-resolution photos?

The photos and images on our website are suitable for printing onto wallpaper. If you can't find a picture that you like, you can take a look at stock.adobe.com. Most photos on this website are of good quality. The resolution should be at least 3000 pixels. If you have found a nice picture, please mail us the file number and we will purchase the license for this picture and print it for you on wallpaper...

As a company, can I order VAT-free from you?

This is possible if your company is located outside the Netherlands and there is a valid VAT number.