• In-house production and made to measure
  • Eco-friendly and odorless
  • Fast Express delivery in the UK

General - EN

I have a complaint. How can I file this complaint?

If you have a complaint about your order about our services or about our website, you can send us an e-mail. Always include the order number, the date on which you placed the order, your name, and address, and your telephone number. We will work with you to find a solution. Of course, you can also contact us by phone at +31 (0) 85 130 82 85.

If you want to cancel your order after receipt, you can download the withdrawal form, fill it in and send it back by mail or by post.

Are there possibilities to print wallpaper from a negative?

We always need to receive the photos digitally. You can use a negative for wallpaper, but you must first transfer it to a digital file.

As a company, can I order VAT-free from you?

This is possible if your company is located outside the Netherlands and there is a valid VAT number.

Can I see the photo wallpaper before I buy it?

We only print the photo wallpaper after an order has been placed and paid for. All the wallpaper we produce is customer-specific and custom made. There is a possibility to order a sample of our material. If you would like to receive a sample, please send us an email: [email protected].

Can I use wallpaper in the bathroom?

You can also use our wallpaper in a bathroom. You will have to finish your wallpaper with a wall coating (wall finish). With this coating, the wallpaper is water-repellent. Here you can find our wall coating: https://www.wallart.com/uk/wall-coating-for-your-photo-wallpaper.html.

Do you have a place where I can find high-resolution photos?

The photos and images on our website are suitable for printing onto wallpaper. If you can't find a picture that you like, you can take a look at stock.adobe.com. Most photos on this website are of good quality. The resolution should be at least 3000 pixels. If you have found a nice picture, please mail us the file number and we will purchase the license for this picture and print it for you on wallpaper.

Do you sell wallpaper at a discount?

When we have a discount we will send you a newsletter so you can see what discounts we have at that time.

How can I write a review?

This is arranged by Trustedshops. 5 days after your order, you will receive an e-mail with a link. If you click on this link, you will be directed to our review page where you can share your own experiences.

I'm getting a message that my wallpaper will not be printed. Why is this?

It may be that your wallpaper shows images that we do not print. For example, we do not produce wallpaper with racist, discriminatory, offensive or pornographic images.

I've seen a wallpaper, but I want it in a different color, is this possible?

Yes, this is possible, but only for patterned photo wallpapers. We can change the colour of these wallpapers to suit your requirements. If you want this, please send us an e-mail: [email protected].

Wallpaper with a sloping roof, is that possible?

We cannot cut and supply wallpaper at an angle. For angled walls, you have to order the complete size (width/height) and cut away the rest of the wallpaper yourself.

What is Adobe Stock?

  Adobe Stock is a service that gives designers and businesses access to millions of high-quality, royalty-free photos, videos, illustrations and vector graphics. These files are available for download under a licence. Many of the photos on our website were purchased by us from Adobe Stock.

What is the process of wallpaper printing?

When we receive an order, it will be forwarded to the printer. We check that everything is in order and the software automatically calculates manageable lanes that need to be evenly distributed over the wall. The order will be placed in a row with other orders and they will be printed on rolls of 150 meters long. The roll is then placed in the cutting machine. This machine cuts the wallpaper very accurately into equal lanes. All the lanes are numbered. The strips are also rolled into each other in sequence. Wallpaper is rolled up and wrapped in foam film. The rolls are packed in sturdy cardboard boxes.

What kind of ink is used and is it environment-friendly?

We print the photo wallpaper on HP Latex printers and the inks we use are water-based. The printers have all the necessary certificates to protect the environment. Because the inks are water-based, they avoid harmful fumes and environmentally harmful concentrations in the air. The HP Latex inks are subject to UL ECOLOGO® certification. The UL 2801 demonstrates that an ink meets a set of criteria with multiple characteristics based on life cycle focused on human well-being and the environment. You can find more information about this here: https://www.wallart.com/uk/environmentally-friendly/

Where can I find the Privacy Policy?

Our Privacy Policy can be found here: https://www.wallart.com/uk/privacy-policy.

Where can I find the Terms and Conditions?

Our general terms and conditions can be found here: https://www.wallart.com/uk/general-terms-and-conditions.

Where can I subscribe to the Wallart.com newsletter?

At the bottom of the website, you can subscribe to the newsletter by filling in your e-mail address. You can also subscribe to the newsletter during the ordering process.

Where can I unsubscribe from the Wallart.com newsletter?

You can unsubscribe from the Wallart.com newsletter via the link at the bottom of the newsletter or via your account. If this doesn't work, we can change this for you in your account.