Warranty
I received my wallpaper but unfortunately this doesn't look like the picture. What can I do with this?
We're sorry to hear you're not satisfied with the wallpaper. Please send an e-mail with a picture to [email protected]. We would be happy to help you and find a suitable solution.
Is there a guarantee on my product(s)?
For all items you buy from us, the legal warranty applies. The legal guarantee means that a product is or must be what the consumer can reasonably expect from it. This applies to both the wallpaper and accessories.
All the wallpaper is made to measure, both the photo wallpaper with own photo and the standard images. It is not possible to return wallpaper with your own photo. We cannot sell this anymore. However, if you are not satisfied with the photo wallpaper with your own photo, please contact us for a reasonable solution. The photo wallpaper with the standard images is still possible for us to sell, despite the fact that it is specially made to measure. You have the right to return this wallpaper.
The wallpaper I received is damaged or it's not okay.
We strive for excellent quality. Our wallpapers are printed on high-quality, sturdy PVC-free non-woven wallpaper. We print with non-scented water-based inks. Should there be any problems with the wallpaper, we will provide a suitable solution. Customer satisfaction is our number one priority.
It is possible that something happened to your product during the production process or during transport.
It is also possible that the image is not printed sharp enough. We advise you to check that everything is in order as soon as you receive your product. Roll out the wallpaper on the floor and check whether it has been printed as you instructed. Place the strips in order and check whether the print matches the image on the website. Check any accessories you have ordered.
Our products are subject to a 14-day trial period. If you are not satisfied with your product, you can return it. You must handle the wallpaper carefully and return it in its original packaging if this is reasonably possible. The product must be complete and undamaged. Do not forget to mention your name, address and telephone number. Also the order number and the number of your bank account must be mentioned.
Send the article to:
Wallgroup BV / Fotobehang.com
Tilbury 8
3897 AC, Zeewolde
The Netherlands".
When does my warranty expire?
After you have received a product, you have 14 days to return a product. You must handle the wallpaper with care and return it in its original packaging if this is reasonably possible. If you have put glue on the wallpaper or if you have cut the wallpaper, your guarantee on the wallpaper will become invalid and we will not be able to take it back. We can no longer sell the wallpaper. So always check the print carefully before you start to glue it. It is necessary to return undamaged products if you want a full refund.